How Strategic Account Management Can Make Your Furniture Projects Successful
When it comes time to furnish a commercial space, whether it’s a boutique hotel, modern office, or an academic institution, the details matter! Details like the materials used, where those materials are sourced, and manufacturing quality (to name a few) will ultimately have a significant impact on the space and, by extension, your end-users.
But our team at NDC knows that furniture is likely only one of many project responsibilities you carry. That’s why we consider strategic account management for our clients’ projects a top priority. We skillfully manage the furniture details so you have less to worry about — and ultimately, both you and your end-users benefit!
Here’s a glimpse at three C’s the NDC team implements with every client so you can enjoy a seamless and successful furniture project…
Connection
From your pre-project consultation with NDC all the way to final delivery, you will have a designated account manager working to understand your unique project needs and deliver excellent results on time.
Consider this person the bridge between you and the manufacturing process. Their job is to manage the logistics of the furniture project while keeping you as informed, connected, and involved as you want to be along the way.
Coordination
There are a lot of moving parts to custom commercial furniture projects — especially because every client and every project is unique. That means that project coordination is an exciting, dynamic process suited to your brand’s specific needs.
In general, each account manager collaborates with the rest of our team to ensure excellence and satisfaction by coordinating things like:
- Customization for your space(s) and needs
- Design verification
- Material selection
- Design implementation during production
- On-site quality control during manufacturing (our team members are in both the U.S. and Asia)
- Product testing
- Transportation & delivery
- And much more!
Because of our extensive experience and strategic approach, we coordinate all these details while also leveraging a mature, reliable global supply chain — a key factor to achieving high-quality, custom furniture solutions at reasonable costs.
Communication
Proactive communication is at the heart of how we support our clients. That means you can expect clear and regular updates, collaborative problem-solving to meet your needs, dedicated points of contact, and a commitment to a long-term partnership rather than a once-and-done approach.
In short, we’ll be ready to listen when you need us, and we’ll keep you fully informed from start to finish!
Ensuring every project sees success…
Ultimately, our strategic account management of your projects will positively impact both you and your end-user.
The benefits for you? Reduced stress! Remember, you can be as hands-on or hands-off as you’d like during the process. You can tailor your involvement to your preference and needs at any given point, and we’ll be happy to accommodate.
Another key benefit (which can also reduce stress!) is transparency. You’ll have full visibility into timelines, challenges, and progress, so you never have to wonder where your furniture is in the manufacturing and delivery process.
Plus, your end-users will enjoy high-quality results that meet expectations and align with their specific needs. Count on it: your partnership with NDC and the resulting well-executed furniture solutions will yield an enhanced experience for your guests, students, employees, or patients — and isn’t that, after all, what we’re all working toward?
Ready to get started?
If you’re ready to find out more or take the next step, we’d love to talk with you! Contact us today to learn how we can partner together and apply our proven strategies to make your next project a success!